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OntarioLearn Course Details Start at 01/14/2020

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Course Details
Course Title Creating a Corporate Service Culture
Conestoga Course Code BUS1360
Host College Algonquin College
OntarioLearn Course Code AL-COM0001
Start Date 01/14/2020
End Date 03/10/2020
Course Fee $291.28
Hours 28
Course Description Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.
Midterm Exam Format No exam requirement
Final Exam Format No exam requirement
Final Exam Group 01/14/2020 
Other Evaluation Details Participation 30%, Assignments 70%
Minimum Passing Mark 50
Mandatory Chats Yes
Mandatory Group Work No
Other Details
Platform d2l/brightspace
Computer Software Requirements
Textbook Information Purchase textbook from No substitutions unless otherwise stated.
  Textbook #1 Textbook #2 Textbook #3 Textbook #4
Textbook Title Inside the Magic Kingdom
Author Tom Connellan
Publisher Bard Press
ISBN 9781885167231
Special Instructions
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