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OntarioLearn Course Details Start at 05/10/2022

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Course Details
Title  
Course Title Building and Maintaining Customer Relationships
Conestoga Course Code OLRN1075
Host College Algonquin College
OntarioLearn Course Code AL-CAL0001
Start Date 05/10/2022
End Date 08/16/2022
Course Fee $453.00
Hours 48
Pre-requisites
Course Description Students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs and fostering an environment that encourages customers to return.
Midterm Exam Format Not Specified
Final Exam Format No exam requirement
Final Exam Group 05/10/2022 
Other Evaluation Details Discussion Forum 30%, Assignments 30%, Quiz 20%Final Assessment 20%
Minimum Passing Mark 50
Mandatory Chats Yes
Mandatory Group Work No
Other Details
Platform d2l/brightspace
Computer Software Requirements
Additional
Textbook Information No textbook required.
Textbooks
  Textbook #1 Textbook #2 Textbook #3 Textbook #4
Textbook Title
Author
Publisher
Edition
ISBN
Special Instructions
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