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OntarioLearn Course Details Start at 05/10/2022

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Course Details
Course Title Customer Service and Ethics
Conestoga Course Code OLRN1072
Host College Durham College
OntarioLearn Course Code DU-SERV1383
Start Date 05/10/2022
End Date 08/16/2022
Course Fee $308.00
Hours 28
Course Description You will focus on topics pertaining to customer service and the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace.
Midterm Exam Format No exam requirement
Final Exam Format No exam requirement
Final Exam Group 05/10/2022 
Other Evaluation Details Tests - 45%, Assignments - 55%
Minimum Passing Mark 50
Mandatory Chats Yes
Mandatory Group Work No
Other Details
Platform d2l/brightspace
Computer Software Requirements
Additional We suggest you do not purchase your textbook(s) until approximately two weeks prior to the course start date as textbook(s) may change.
Textbook Information Purchase textbook from No substitutions unless otherwise stated.
  Textbook #1 Textbook #2 Textbook #3 Textbook #4
Textbook Title REVEL for Communication
Author Steven Beebe
Publisher Pearson
Edition 7th
ISBN 9780134567303
Special Instructions ISBN for the hardcopy textbook is 9780134553528.
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