OntarioLearn Course Details Start at 09/10/2024
To register for an OntarioLearn course visit the Continuing Education website.
Course Details
| Course Title |
Creating a Corporate Service Culture |
| Conestoga Course Code |
BUS1360 |
| Host College |
Algonquin College |
| OntarioLearn Course Code |
AL-COM0001 |
| Start Date |
09/10/2024 |
| End Date |
12/17/2024 |
| Course Fee |
$308.00 |
| Hours |
28 |
| Pre-requisites |
|
| Course Description |
Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices. |
| Midterm Exam Format |
No exam requirement |
| Final Exam Format |
No exam requirement |
| Final Exam Group |
09/10/2024 |
| Other Evaluation Details |
Participation 30%, Assignments 70% |
| Minimum Passing Mark |
50 |
| Mandatory Chats |
Yes |
| Mandatory Group Work |
No |
| Other Details |
|
| Platform |
d2l/brightspace |
| Computer Software Requirements |
|
| Additional |
We suggest you do not purchase your textbook until approximately two weeks prior to the course start date as textbooks may change. |
| Textbook Information |
Purchase textbook from www.textnet.ca. No substitutions unless otherwise stated. |
Textbooks
| Textbook Title |
Inside the Magic Kingdom |
|
|
|
| Author |
Tom Connellan |
|
|
|
| Publisher |
Peak Performance |
|
|
|
| Edition |
|
|
|
|
| ISBN |
9781885167231 |
|
|
|
| Special Instructions |
|
|
|
|
