OntarioLearn Course Details Start at 09/10/2024
To register for an OntarioLearn course visit the Continuing Education website.
Course Details
| Course Title |
Customer Service and Ethics |
| Conestoga Course Code |
OLRN1589 |
| Host College |
Durham College |
| OntarioLearn Course Code |
DU-SERV1383 |
| Start Date |
09/10/2024 |
| End Date |
12/17/2024 |
| Course Fee |
$409.50 |
| Hours |
42 |
| Pre-requisites |
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| Course Description |
You will focus on topics pertaining to customer service and the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace. |
| Midterm Exam Format |
No exam requirement |
| Final Exam Format |
No exam requirement |
| Final Exam Group |
09/10/2024 |
| Other Evaluation Details |
Tests 45%, Assignments 55% |
| Minimum Passing Mark |
50 |
| Mandatory Chats |
Yes |
| Mandatory Group Work |
No |
| Other Details |
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| Platform |
d2l/brightspace |
| Computer Software Requirements |
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| Additional |
We suggest you do not purchase your textbook until approximately two weeks prior to the course start date as textbooks may change. |
| Textbook Information |
Purchase textbook from www.textnet.ca. No substitutions unless otherwise stated. |
Textbooks
| Textbook Title |
Communication: Principles for a Lifetime |
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| Author |
Steven Beebe |
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| Publisher |
Pearson |
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| Edition |
7th |
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| ISBN |
9780134567303 |
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| Special Instructions |
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