OntarioLearn Course Details Start at 09/10/2024
To register for an OntarioLearn course visit the Continuing Education website.
Course Details
| Course Title |
Developing Client Service Teams |
| Conestoga Course Code |
OLRN1584 |
| Host College |
Algonquin College |
| OntarioLearn Course Code |
AL-CAL5010 |
| Start Date |
09/10/2024 |
| End Date |
12/17/2024 |
| Course Fee |
$409.50 |
| Hours |
42 |
| Pre-requisites |
|
| Course Description |
Students explore the economics of client value and the importance of building a quality service delivery team that ensures that service is provided in a stellar fashion and that employees buy into corporate culture and strategies that deliver the bottom line stakeholders are hoping to achieve. |
| Midterm Exam Format |
No exam requirement |
| Final Exam Format |
No exam requirement |
| Final Exam Group |
09/10/2024 |
| Other Evaluation Details |
Discussions 28%, Assignments 42%, Presentation Discussions 10%, Presentation 20% |
| Minimum Passing Mark |
50 |
| Mandatory Chats |
Yes |
| Mandatory Group Work |
Yes |
| Other Details |
|
| Platform |
d2l/brightspace |
| Computer Software Requirements |
|
| Additional |
We suggest you do not purchase your textbooks until approximately two weeks prior to the course start date as textbooks may change. |
| Textbook Information |
Purchase textbook #1 from www.textnet.ca. Purchase textbooks #2 and 3 from https://www.humansynergistics.com/en-ca/change-solutions/groups-teams/team-building-simulations. No substitutions unless otherwise stated. |
Textbooks
| Textbook Title |
Team Building |
Subarctic Survival Situation |
Envisioning a Culture for Quality |
|
| Author |
W. Gibb Dyer, Jeffrey H. Dyer, William G. Dyer |
Human Synergistics |
Human Synergistics |
|
| Publisher |
Jossey-Bass |
|
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|
| Edition |
5th |
|
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|
| ISBN |
9781118105139 |
Stock #12421 |
Stock #22401 |
|
| Special Instructions |
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