OntarioLearn Course Details Start at 09/10/2024
To register for an OntarioLearn course visit the Continuing Education website.
Course Details
| Course Title |
Dispute Resolution |
| Conestoga Course Code |
OLRN1375 |
| Host College |
Centennial College |
| OntarioLearn Course Code |
CL-HRMT316 |
| Start Date |
09/10/2024 |
| End Date |
12/17/2024 |
| Course Fee |
$409.50 |
| Hours |
42 |
| Pre-requisites |
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| Course Description |
This course surveys the major methods currently in use by organizations for resolving disputes by situating alternative dispute resolution in its historical, social and legal context. Various ADR techniques will be examined and compared, and participants will be provided with an overview of ADR mechanisms, their advantages and disadvantages, and recognize the appropriate situations in which to apply them. Special emphasis is placed on developing mediation skills. Critical issues such as getting parties to the table, ethical issues of the mediation process, power imbalances, the appropriateness of mediation and issues of culture, race and gender are addressed. Technical aspects of the mediation process covered include stages in the mediation process, how to determine the interests of the parties, how to generate options for settlement, and how to get beyond impasses. Negotiation models and the practical techniques necessary to negotiate effectively are also covered. Participants also examine a range of formal and informal dispute resolution models currently in use by organizations. |
| Midterm Exam Format |
No exam requirement |
| Final Exam Format |
Online-Proctored |
| Final Exam Group |
09/10/2024 |
| Other Evaluation Details |
Discussion Posts 15%, Assignments 65%, Final Exam 20% |
| Minimum Passing Mark |
50 |
| Mandatory Chats |
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| Mandatory Group Work |
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| Other Details |
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| Platform |
d2l/brightspace |
| Computer Software Requirements |
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| Additional |
We suggest you do not purchase your textbook until approximately two weeks prior to the course start date as textbooks may change. |
| Textbook Information |
Purchase textbook from www.textnet.ca. No substitutions unless otherwise stated. |
Textbooks
| Textbook Title |
Choices in Approaching Conflict |
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| Author |
Charles Ewert, Gordon Barnard, Jennifer Laffier, Michael L. Maynard |
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| Publisher |
Edmond Publishing |
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| Edition |
2nd |
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| ISBN |
9781772554953 |
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| Special Instructions |
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