OntarioLearn Course Details Start at 05/13/2025
To register for an OntarioLearn course visit the Continuing Education website.
Course Details
| Course Title |
Customer Service: A Modern Approach |
| Conestoga Course Code |
OLRN1629 |
| Host College |
Centennial College |
| OntarioLearn Course Code |
CL-GNED160 |
| Start Date |
05/13/2025 |
| End Date |
08/19/2025 |
| Course Fee |
$409.50 |
| Hours |
42 |
| Pre-requisites |
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| Course Description |
This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. |
| Midterm Exam Format |
No exam requirement |
| Final Exam Format |
No exam requirement |
| Final Exam Group |
05/13/2025 |
| Other Evaluation Details |
Discussion 10%, Quizzes 60%, Assignments 30% |
| Minimum Passing Mark |
50 |
| Mandatory Chats |
No |
| Mandatory Group Work |
Yes |
| Other Details |
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| Platform |
d2l/brightspace |
| Computer Software Requirements |
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| Additional |
We suggest you do not purchase your textbook until approximately two weeks prior to the course start date as textbooks may change. |
| Textbook Information |
Purchase textbook from www.textnet.ca. No substitutions unless otherwise stated. |
Textbooks
| Textbook Title |
The World of Customer Service |
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| Author |
Pattie Gibson |
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| Publisher |
Cengage |
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| Edition |
3rd |
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| ISBN |
9780840064240 |
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| Special Instructions |
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