OntarioLearn Course Details Start at 09/09/2025
To register for an OntarioLearn course visit the Continuing Education website.
Course Details
| Course Title |
Developing Client Service Teams |
| Conestoga Course Code |
OLRN1584 |
| Host College |
Algonquin College |
| OntarioLearn Course Code |
AL-CAL5010 |
| Start Date |
09/09/2025 |
| End Date |
12/16/2025 |
| Course Fee |
$381.50 |
| Hours |
42 |
| Pre-requisites |
|
| Course Description |
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture. Students practise team simulations where varying opinions and needs are assessed, and collaboration is essential for survival. |
| Midterm Exam Format |
Not Specified |
| Final Exam Format |
No exam requirement |
| Final Exam Group |
09/09/2025 |
| Other Evaluation Details |
Discussions 28%, Assignments 42%, Presentation Discussions 10%, Presentation 20% |
| Minimum Passing Mark |
50 |
| Mandatory Chats |
Yes |
| Mandatory Group Work |
Yes |
| Other Details |
|
| Platform |
d2l/brightspace |
| Computer Software Requirements |
|
| Additional |
We suggest you do not purchase your textbooks until approximately two weeks prior to the course start date as textbooks may change. |
| Textbook Information |
Purchase textbook #1 from www.textnet.ca. Purchase textbooks #2 and 3 from https://www.humansynergistics.com/en-ca/change-solutions/groups-teams/team-building-simulations. No substitutions unless otherwise stated. |
Textbooks
| Textbook Title |
Team Building |
Subarctic Survival Situation |
Envisioning a Culture for Quality |
|
| Author |
W. Gibb Dyer, Jeffrey H. Dyer, William G. Dyer |
Human Synergistics |
Human Synergistics |
|
| Publisher |
Jossey-Bass |
|
|
|
| Edition |
5th |
|
|
|
| ISBN |
9781118105139 |
Stock #12421 |
Stock #22401 |
|
| Special Instructions |
|
|
|
|
