OntarioLearn Course Details Start at 01/13/2026
To register for this OntarioLearn course, visit the course page.
Course Details
| Course Title |
Business Process Modeling and Improvement |
| Conestoga Course Code |
MGMT1065 |
| Host College |
Sheridan College |
| OntarioLearn Course Code |
SH-MGMT70015 |
| Start Date |
01/13/2026 |
| End Date |
04/21/2026 |
| Course Fee |
|
| Hours |
42 |
| Pre-requisites |
SH-MGMT700012 - Business Analysis Intro |
| Course Description |
Students explore the role of the Business Analyst as they examine process mapping and the modeling of business process improvements. Taking a business process management perspective, students examine process analysis with techniques to map the current state, perform gap analysis, and define the future state with process improvement. Students also explore the use of the Unified Modeling Language (UML) for process modelling and to elicit requirements for technology-enabled process improvements. Modeling activities are performed, including application of selected Six Sigma quality principles and techniques while drawing on the Business Analysis Body of Knowledge (BABOK). Students? learning about process improvement is aided by various approaches including individual reading, classroom discussion, individual and group exercises and case studies. |
| Midterm Exam Format |
Not Specified |
| Final Exam Format |
Online-no supervision requirement |
| Other Evaluation Details |
Students demonstrate their learning in the following ways:
Discussion (4 x 2.5%) 10%
Assignment 1 10%
Assignment 2 10%
Assignment 3 10%
Assignment 4 10 %
Midterm 25%
Final Exam 25% |
| Minimum Passing Mark |
50 |
| Mandatory Chats |
Yes |
| Mandatory Group Work |
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| Other Details |
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| Platform |
d2l/brightspace |
| Computer Software Requirements |
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| Additional |
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| Textbook Information |
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Textbooks
| Textbook Title |
Business Process Mapping |
UML Requirements Modeling for Business Analysts |
A Guide to the Business Analysis Body of Knowledge |
|
| Author |
Kacka, Mike J and Keller, Paulette J. |
Daoust, Norman |
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| Publisher |
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Technics Publications LLC |
IIBA |
|
| Edition |
2nd |
Second |
Version 3 |
|
| ISBN |
978-0-470-44458-0 |
978-1-59863-868-4 |
ISBN 13: 978-1-927584-03- |
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| Special Instructions |
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