OntarioLearn Course Details Start at 01/13/2026
To register for this OntarioLearn course, visit the course page.
Course Details
| Course Title |
Customer Relationship Management and Selling |
| Conestoga Course Code |
OLRN1551 |
| Host College |
Seneca College |
| OntarioLearn Course Code |
SE-CRM400 |
| Start Date |
01/13/2026 |
| End Date |
04/21/2026 |
| Course Fee |
$381.50 |
| Hours |
42 |
| Pre-requisites |
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| Course Description |
This course is designed to provide students with the essential skills required to be a sales professional in a Business-to-Business (B2B) environment. The course will explore computer and communication technologies as they apply to business-to-business selling and will provide an introduction to the use of customer relationship management (CRM) and web selling. Students will develop their skills by creating a detailed step-by-step sale simulation of a product or service using a consultative approach and creating a win-win environment for both the prospect and the seller delivered via YouTube. |
| Midterm Exam Format |
Online-no supervision requirement |
| Final Exam Format |
No exam requirement |
| Other Evaluation Details |
Assignments 50%, Midterm 10%, Final Assignment 40% |
| Minimum Passing Mark |
50 |
| Mandatory Chats |
Yes |
| Mandatory Group Work |
No |
| Other Details |
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| Platform |
Blackboard |
| Computer Software Requirements |
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| Textbook Information |
No textbook required. |
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