OntarioLearn Course Details Start at 01/13/2026
To register for this OntarioLearn course, visit the course page.
Course Details
| Course Title |
Reference Processes |
| Conestoga Course Code |
LIBR1025 |
| Host College |
Mohawk College |
| OntarioLearn Course Code |
MO-LIBR10044 |
| Start Date |
01/13/2026 |
| End Date |
04/21/2026 |
| Course Fee |
$381.50 |
| Hours |
42 |
| Pre-requisites |
LIBR1015 |
| Course Description |
Explore fundamental principles of professional accountability that underpin the provision of information services in libraries. Develop effective reference interviewing techniques to answer customer queries. Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff. |
| Midterm Exam Format |
No exam requirement |
| Final Exam Format |
No exam requirement |
| Other Evaluation Details |
Participation 10%, Assignments 90% |
| Minimum Passing Mark |
50 |
| Mandatory Chats |
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| Mandatory Group Work |
No |
| Other Details |
It is the expectation that students express themselves effectively. All written assignments must meet the standard of English required in library and information work. If, in the judgement of the instructor, assignments submitted do not meet the required standard, they will be returned to the student for revision. Mistakes in grammar and spelling will be reflected negatively in the marks allocated to assignments. |
| Platform |
d2l/brightspace |
| Computer Software Requirements |
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| Additional |
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| Textbook Information |
No textbook required. |
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